FAQ

SHIPPING

ENTH is a small company.
We process small batches of buttons, accessories and components at a time.
We usually don't have products ready to ship, but we produce both controllers and buttons from orders received.

Prices: Sometimes we have been told that our products are expensive. To answer this question we must first specify that we work and produce our controllers in Italy, paying Italian suppliers with Italian costs. We are not a large Asian company that has access to very low/insignificant production costs. Our production costs are high, perhaps ten times higher than Asian production costs. This means that our margins, paradoxically, are lower than those of other manufacturers and our products are perceived as more expensive. Anyone with even a modicum of knowledge of what it means to produce in the West rather than in China knows what I'm talking about. By buying from us, you will buy our product, assembled by us, not produced and assembled elsewhere and then shipped to you once re-imported.
A practical example: our Krms are not injection products, but printed with HP's MJF technology. Producing a KRM costs 10-12 times more than an injection molded button. This results in a relatively higher price. We don't steal your money, on the contrary, in a good part of the cases we lose money instead of making it, just to continue pushing our aesthetics and our beliefs. Understanding the market and the production costs of a company is important before saying whether the costs of the product offered are really high or not (in relation to the production costs).

Processing times for KRMs are 15-45 days + shipping times

Processing times for an Atlas can vary between 20 days and 60 days.

For accessories the processing times are 15 days.

These times are indicative, they may vary, we can ship even earlier.

WE USE DHL AS AN EXPRESS COURIER, once shipped, the package takes between 3 and 5 days to be delivered.

IMPORT TAXES FOR COUNTRIES OUTSIDE THE EUROPEAN UNION (EXTRA EU):

We ship using the DAP method, DELIVERY AT PLACE, this means that we do not collect taxes upfront and the costs of our products do not include them. Import taxes are the responsibility of the buyer and must be paid during the customs clearance process if necessary.

IMPORT TAXES FOR EUROPEAN UNION (EU) COUNTRIES:

Taxes are calculated based on the destination country and are collected during checkout. There will be no added costs for the customer to pay.

Warranty and returns:

We do our best to satisfy our customers, and they are usually satisfied beyond their expectations. If a problem arises with a product or shipment, write to us, we will find a solution together.

Distribution and commercial partners:

If you love our products and want to become our partners, write us a message. We can give you access to the price list for wholesalers.

GENERAL QUESTIONS ABOUT THE PRODUCTS:
ATLAS:

1. What is Atlas?

The Atlas is our latest generation controller, developed after 3 years of research. Combines 3D printing, plexiglass and wood to offer a unique gaming experience.

2. What are the main features of the Atlas?

• Design: Attractive, linear and ergonomic.

• Support surface: Large for hands and wrists, ideal for extended gaming sessions.

• Size: 37x26cm (14.5x10.2 inches).

• Structural rigidity: High, thanks to the monobloc frame and the two upper 4mm plexiglass panels.

• Performance: Superior in terms of tactility and reduced input lag (fully built version with Brook P5Plus cards).

• Style: Elegant, minimalist and industrial.

• Components: Stainless steel or galvanized screws, visible custom wiring, with 90% of the components designed and manufactured by us.

3. What purchasing options are available?

• Case Only - Black Frame Clear Panels / Frosty Frame Clear Panels:

  • 3D printed monobloc body with 2 plexi top panels.

  • Transparent plexi bottom with foam pads.

  • Complete wiring, switches, USB-B port, 12mm buttons included.

  • Compatible with most buttons on the market.

  • Arcade stick version with extra layers for Japanese and Korean sticks (up to 43mm in height).

• Fully Built - Brook PS5 - Custom Frame Color on Demand:

  • 3D printed monobloc body (PLA 850) with 2 plexi top panels.

  • KRM (30 and 24mm) for stickless layouts, with clicky or linear options.

  • KRM + Sanwa JLX for arcade sticks.

  • LS/RS/DP Switch, TOURNAMENT MODE SWITCH.

  • Compatibility: PS5 (fighting games only), PS4/3, PS Classic, Xbox Series X/S, One, 360, Original, PC, Switch.

  • Very low latency (less than 0.5ms).

  • Arcade stick version with extra layers for Japanese and Korean sticks (up to 46mm in height).

  • Customizable body color specified during checkout.

• Case Only - Custom Color Frame Clear Panels:

  • Customization of the frame color by paying extra.

  • Includes everything included in the Black Frame and Frosty Frame options.

  • Specify the desired layout in the options menu.

4. Can I buy extra panels?

Yes, the structure of the Atlas is modular and the layout panels can be changed while maintaining the same frame. You can add extra layouts to your cart from the drop-down menu by specifying the desired layout in the order note.

5. What are the dimensions and weight of the Atlas?

• Weight: About 2.5kg.

• Dimensions: 37x26x5cm (height including foam pads).

6. How does compatibility with third-party components work?

• Standard internal space: 34/39mm (1.33/1.53 inches), expandable with extra layers up to 43/48mm (1.7/1.9 inches).

• Leverless controllers: Enough space to wire low profile buttons. For classic buttons such as Sanwa, Seimitsu, Crown, an extra layer of 4mm or fastons bent at 90° is required.

• Arcade sticks: Included 2 extra panels of 4mm and 6mm for correct placement of the levers.

7. What are the processing and shipping times?

Processing times are 1-2 months, to which shipping times are added.

8. How can I customize the layout and color of the Atlas?

During checkout, add a note with your desired layout and customization. If you have any questions, please contact us before or after your purchase for assistance.

9. Can I request custom layouts?

Yes, make sure you have rights to custom layouts. Contact us for more details.

10. Where can I see examples of custom colors already produced?

Visit our Twitter or Instagram feed to see custom-colored controllers already produced.

GENERAL QUESTIONS ABOUT KRMS:

1. What are KRMs?

KRMs are mechanical buttons designed for the most demanding players. They offer high-level reaction times and fluidity, thanks to an industrial and attractive design.

2. When were KRMs developed?

The KRMs are the result of an intensive development process that saw the light in May 2022.

3. What are the main characteristics of KRMs?

• Mechanical switches: Based on MX style switches, specifically KAILH Speed ​​Silver and KAILH Speed ​​Bronze with 1mm pre-travel.

• Playing Experience: KAILH Silver offers responsive fluidity, while KAILH Bronze offers refined sonic tactility.

• Pressing the buttons: Pleasant thanks to the o-rings which make the end stop soft and comfortable.

• Premium construction: Greater quantity of material than industrial buttons, reduction of resonances and construction solidity.

4. How are KRMs constructed?

• Structure: Divided into three parts: main body, PCB designed by us and button cover.

• PCB: Soldered to switch pins to maximize construction stability.

• Materials: Body molded in nylon powder with excellent structural and mechanical characteristics.

• Artisanal production: With addition of silencer o-rings starting from November 2023.

5. What are the shipping options?

• Method: Express courier.

• Processing time: 10-45 days.

• Delivery time: 2-5 days.

6. What are the dimensions and weight of the KRMs?

• Total thickness: 3.3 cm.

• Submerged thickness: 2.5 cm.

• Outer thread diameter: 29.5mm.

• Weight: 14 grams.

• Maximum mounting thickness: 1cm.

• Welding and assembly: Handmade.

7. Who are KRMs recommended for?

KRM are dedicated to our supporters and lovers of fighting games. They are considered among the best buttons on the market.